Before contacting support, try these quick fixes. Most common issues can be resolved in minutes!

Always power off your e-bike before inspecting components.

Refer to your Owner’s Manual for detailed diagrams and safety instructions.

1. Quick Diagnosis Tool (Top Issues)

The bike won’t turn on

• Check if the battery is fully inserted and locked.
• Press and hold the power button for 3+ seconds.
• Ensure the battery isn’t completely drained—try charging for 30+ minutes.
• Battery LED indicators: No lights? The battery may need replacement or service.

Motor not engaging / No pedal assist

• Confirm the display shows “PAS” mode (not “0” or “Walk Mode”).
• Make sure the brake levers aren’t stuck (some models cut motor when brakes are engaged).
• Check that the torque sensor connector (near crank) is secure.
• Restart the system: Turn off → Remove battery for 10 sec → Reinsert → Power on.

Battery drains too fast

• Reduce assist level (e.g., from Level 5 to Level 2).
• Ensure tires are inflated to recommended PSI (under-inflated = more resistance).
• Avoid frequent stop-and-go riding or steep hills on high assist.
• Cold weather (<10°C/50°F) reduces battery efficiency—store indoors when possible.