1.About Payment

What Payment Methods Do You Accept, And Do You Offer Financing?

Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, Venmo, MasterCard, Apple Pay, PayPal, PayPal Credits. We also have layaway and multi-card payment methods. More details pls visit our payment policy page: Payment Help

2.Why The Payment Failed?

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:
a.If you have a PayPal account, please try to pay by PayPal（PayPal credit is available）. b.If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). c.Please switch to your other credit/debit cards. Contact us if you still have any question about the payment.

3.How Can I Finance With Paypal Credit?

PayPal Credit gives you the freedom to buy all the bike gear you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.
How to use PayPal Credit:
a. Select PayPal at the checkout.
b. Log into your PayPal account.
c. Click on "Apply Now" on the PayPal Credit banner.
d. Get approval on your order.
e. Confirm the delivery address.
f. Set your repayment schedule.

4.Can I Stack The Two Discounts Repeatedly?

Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.

5.Why Does The Coupon Code Doesn't Work?

If your coupon code does not work, it is most likely to be out of date. Kindly please use the coupon within the period of time for its use. If there are any other questions, please contact us. we will try our best to ensure your satisfaction with our services: support@roll-road.com

6.About Transport

Will The Accessories I Purchased To Be Shipped With The Bike?

The original accessories are all packed in the same box with the bike, such as chargers, installation tools, etc. Replacement accessories and other parts are shipped separately if purchased separately.

7.Can I Pay More For Expedited Delivery?

Every parcel will be sent out batch by batch according to the purchasing date. We do not support expedited delivery with additional money. This is the same for all customers. We appreciate your patience and understanding.

8.Can I Change The Delivery Address After The Package Is Sent?

Change of address not supported after shipment.

9.How Long Should It Take For My Roll-Road E-Bike To Arrive?

In-stock orders typically ship in 1 business day unless some noted on the product page. Please allow 3~10 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

10.What If The Package Is Broken/The Item Scratches When Arrived?

Due to courier company’s failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos which would help us check the condition and solve the problems.

11.About The Bike

Will The Bike I Received Be Assembled？

The bike will arrive mostly assembled(95%). We will provide the tools and a comprehensive assembly user manual so you can assemble your Roll-Road Bike within 20mins even if you are a novice.

12.What Size And Weight Will The Package I Receive?

All Roll-Road ebikes frame are made of aviation aluminum, which improves the strength and firmness while being very light. Roll-Road Emma3.0:
The carton package size is 58’’ x13’’ x 34’’(151cm x33cm x 87cm).
The weight of the whole package is 111lbs(50kg).

13.What Are The Recommended Heights And Weight For Roll-Road E-Bikes?

Riders within the following height ranges could ride comfortably with the corresponded model.
Recommended Heights & Weight Limit:
Emma3.0——For 5’4’’(162cm) and above; under 450lbs(200 KG)

14.Can I Ride The Roll-Road E-Bike On Rainy Days?

All Roll-Road e-bikes are IPX4 waterproof, which means, normally, you don't need to worry about damage caused by spray from a wet road, raindrops during riding, or parking your e-bike in light rain. But please note that the e-bike is not intended to be submerged or subjected to a pressurized spray, nor use a pressure washer or sprayer to clean your e-bike.

To protect the bike and ensure your safety, we strongly recommend you not to ride in rainy or overly wet environments, even though the cables and other equipment are waterproof. Even if the battery is removed, there are many electronic devices such as wires, motors, etc., which may be damaged in rainy weather.

15.How Old Do I Need To Be To Ride A Roll-Road E-Bike?

Roll-Road recommends that only riders aged 16 and above ride on our electric bikes. Be sure to check your local state e-bike laws to guarantee the age limit for e-bike riding.

16.Do I Need A Special License To Ride An E-Bike?

Roll-Road E-bikes are designed under regulations. Therefore riders will not need any special license to ride our bikes. This is true only of Roll-Road branded bikes and does not carry over to all other types of electric bikes.

17.What Is The Tire Pressure And What Is The Recommended Tire Pressure?

The tire pressure range of Roll-road Bikes is 5-30PSI/ 0.4-2.1BAR/ 40-210KPA.
And the recommended tire pressure is 20-30PSI.

18.What's The Range Of Roll-Road Bikes On A Single Charge?

The range of Roll-Road Emma3.0 is 70 miles(125 km) (pure throttle) / 150 miles(240km)(pedal assist).
The cruising range is affected by various factors such as terrain, climbing, wind speed, weight, temperature, etc.
The above mileage is an estimated mileage for reference.

19.Are Roll-Road Bikes Foldable?

Emma3.0 aren’t foldable.