| Part name | Standard for replacement | Standard for non-replacement | Quality assurance time |
|---|---|---|---|
| Handle Tube | Broken | 1. Damage caused by human factor or improper use; 2.The user changes the state by himself: 3. seriously defective accessories | 2 years |
| Front Fork | Broken | Damage caused by human factor or improper use | 2 years |
| Bottom Fork | Broken | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 2 years |
| Bicycle Frame | Broken | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 2 years |
| LCD Display | Broken | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 1 year |
| Controller | Failure | Improper use or man-made damage | 1 year |
| Lithium Cell | In case that the capacity fading all the 15th month as from manufacturing date is lower than 40%; in case that the capacity fading at the 16th -24th month as from manufacturing date is lower than 20%. | Housing damage caused by human factor of improper use, incorrect use of the charger, assembly and disassembly the cell by yourself, using the cell at high temperature (A60x*)- discharging at high current for a long time, short circuit caused by man-made immersion water | 1 year |
| Rear Hub Motor | Failure | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 1 year |
| Charger | Failure | Improper use or man-made damage | 6 months |
| Headlight | Broken | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 3 months |
| Disc brake | The upper or lower oil pump leaked or damaged; the braking handle broken due to manufacturing defect; oil tube damaged or leaked oil, etc | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 1 month |
| Tire | Broken | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 1 month |
| Rear shocks | Broken | 1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories | 3 month |
🚴♂️💨 This summer, enjoy a FREE $399 Rear Trunk with your RollRoad Emma 3.0! Grab yours today!
Value
We reduce costs through large-scale production. Reaching consumers through the DTC model eliminates the high-cost dealer segment, but still offers the superior quality of branded parts.
2-year warranty
E-bike isn't a cheap big toy, many customers save money for it, so it must be a long-lasting companion. We offer 30 days trial, 2 years warranty, ensuring peace of mind.
Live support
With lifetime customer support, we're here. We have service centers across the US, Canada, and Australia that provide 24/7 online phone service.